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Customer Feedback Export
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Customer Feedback Import
Customer Feedback Form
Import
Please fill the form
Email
*
Date
*
Name of Customer
*
Name of the Sales
*
Select
Keval Bhanushali
Manoj Kumar
Pratap Mohanti
Rajesh Nair
Roney Sequeira
Sagar Jairaj
Tushar Patil
Q1. Does our sales team visit your office regularly and give proper brief & updates related to our services worldwide?
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Q2. Is our MFL sales person prompt in responding to your queries and problem solving?
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Q3. Rate the way Problems/ Complaints /Issues are being handled by our CS & Sales Desk
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Q4. Is our MFL CS proactive in updating information (Vessel Delays, Planning, Changes Transhipment Connection etc.)?
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Q5. Do you receive your Pre-Arrival Advice & Cargo Arrival Notice on time?
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Q6. Please rate your satisfaction from our DO Counter
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Q7. Would you refer /recommend MFL to others?
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Q8. Overall Performance?
*
1 - ALWAYS YES
2 - MOSTLY YES
3 - SOMEWHAT YES
4 - SOMEWHAT NO
5 - MOSTLY NO
Any other valuable Comment/ Suggestion / View for Improvement which you would like to share with us.
*
Submit
Clear
Your Complaints
CUSTOMER COMPLAINT FORM
Please fill the form
Complaint Date
*
B/L No.
*
Name of the Client / Consignee / Shipper
*
Email
*
Name of the Sales
*
Select
Dominic
Manoj Kumar
Pratap Mohanti
Rajesh Nair
Ronald Deane
Sagar Jairaj
Tushar Patil
Nature of Complaint
*
Submit